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Text Expander For Support
Save time for support agents with custom shortcuts that expand into frequently used text responses.
/greeting→Hello! Thank you for contacting us. How can I help you today?
/thanks→Thank you for your patience. We appreciate your business!
Key Features:
- Custom text shortcuts
- Template management
- Quick response time
- Consistency in support
- Reduced agent fatigue
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Support Insights
Data visualization and analytics dashboard for Zendesk customer support teams.
Average Response Time1h 24m
Tickets Resolved Today42 / 50
Key Features:
- Real-time metrics
- Custom dashboards
- Performance tracking
- Trend analysis
- Exportable reports
Coming Soon to Zendesk Marketplace
Text Expander for Support
Our flagship Zendesk app helps support agents save time and reduce fatigue by providing customizable text shortcuts for frequently used responses.
Learn MoreSample Templates:
Shortcut: /refund
I've processed your refund request. The funds should appear in your account within 3-5 business days. Please let me know if you have any other questions.
Shortcut: /closed
I'm glad we were able to resolve your issue. I'll be closing this ticket now, but please don't hesitate to reach out if you need anything else!
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