1. Introduction

MarketForge.tech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our marketplace applications such as Text Expander for Zendesk Support.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect several types of information, including:

2.1 Personal Information

When you interact with our website or services, we may collect personally identifiable information such as:

• Name
• Email address
• Company name
• Phone number (if provided)
• Business information related to the services you request

2.2 Usage Information

We may also collect information about how you access and use our website and services, including:

• IP address
• Browser type and version
• Operating system
• Pages you view on our website
• Time and date of your visits

2.3 Application Data

For users of our marketplace applications, such as Text Expander for Zendesk Support, we may collect:

• Configuration settings
• Usage statistics
• Content templates and shortcuts created within the application

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information, including confirmations and invoices
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our services

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
• When you explicitly consent to the sharing of your information
• If we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request
• In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business
• To protect the rights, property, and safety of MarketForge.tech, our customers, or the public

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

• To maintain your session and preferences
• To analyze how you use our website
• To help optimize your experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links and Services

Our website and services may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

Some of our applications may redirect you to external domains outside of their platforms, such as wa.me (WhatsApp) or t.me (Telegram) for communication purposes. When you follow these links, you will be subject to the privacy policies and terms of those external services.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by us.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

We only collect personal information from children under 13 with verifiable parental consent. If we learn we've collected information from a child under 13 without parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.